Return Policy

Thank you for shopping at Alseron!
We are committed to ensuring customer satisfaction. Please review our return policy below.

Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.

Exchanges:
If you received a defective or damaged item, we are happy to exchange it for a new one.
Please contact our customer service team at alseronmarket@gmail.com to initiate an exchange.

Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or damaged.
We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return:
To initiate a return, please contact our customer service team at alseronmarket@gmail.com.
Provide your order number, a brief explanation of the reason for the return, and relevant photos if applicable.

Cancellations:
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been shipped, it can no longer be canceled.

Contact:
If you have any questions or concerns regarding our return policy, please contact our customer service team at alseronmarket@gmail.com.

Thank you for choosing Alseron! We appreciate your trust and strive to make your shopping experience as smooth as possible.