Our products are shipped directly from carefully selected partners in China. This allows us to offer you the best prices and a wide range of products. We make sure to only work with reliable suppliers to ensure the quality of the products.

Our standard shipping usually takes 7-14 business days. Please note that shipping times may vary depending on location and any potential shipping delays.

Yes, we offer international shipping. International orders typically take 7-14 business days, depending on the destination and customs processing time.

You can easily track your order using the tracking number provided in the shipping confirmation email. Once your order has been shipped, you will receive the tracking number.

We offer a 30-day money-back guarantee. If you are not satisfied with your product, please contact us within 30 days of receiving it. We will refund the full amount, provided the product is unused and in perfect condition. Shipping costs for returns are non-refundable.

Alseron is the name of our brand, offering a carefully selected range of products from various manufacturers. We are not the manufacturers of the products, but we sell them under the Alseron brand, which are directly supplied by our partners. Each product has its own specific name, but all the products you find with us are sold under the Alseron brand.

You can reach our customer service team via our email address.

Email: alseronmarket@gmail.com

For non-urgent inquiries, you can also use our contact form on the website. We strive to respond to all inquiries within 24 hours.